Field Scope International (hereinafter: FSI) takes the privacy of your information very seriously. By using our website, you agree to be bound by this policy in respect of the information collected about you through the site.
If you have any queries or concerns about the policy, please get in touch with us following instructions from Section 15 and we will get back to you as quickly as we can.
1. What is this privacy for?
and governs the privacy of the people who choose to use it.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users, and the purpose and means of the processing of the personal data will be presented here.
If you are a respondent, there are certain privacy controls which affect how we will process your personal data. You can specify whether you would like for FSI to process your data or not by sending an email to email@example.com.
If you are a client, there are certain privacy controls which affect how we will process your personal data. By using privacy controls, you can specify whether you would like to receive marketing from FSI in following ways: Email, Direct Mail and Customized Online Advertising. You can access these controls via this link: eepurl.com/drm7bP.
In this policy, ’we’, ‘us’ and ‘our’ refer to the Field Scope International, for more information about the company please see Section 14.
2. How we use your personal data?
We might process data about your use of our website (usage data). The usage data may include a part of your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing website usage. The processing of this data is based on our legitimate interests, which is monitoring and improving our website and services.
We might process information within any enquiry you submit to us regarding our services (enquiry data). The enquiry data may be processed for the purposes of responding to your enquiry in the best possible manner. The processing of this data is based on proper administration of our business.
We might process information contained in any communication that you send to us (correspondence data). The correspondence data might include communication content and metadata associated with said communication. This data may be processed for the purposes of communicating with you and record-keeping. Our legitimate interest in processing this data is the administration of our business and communication with you.
When necessary, we might process any data listed in this policy in following cases:
• For the exercise, defence or establishment of legal claims, either in an out-of-court or administrative procedure, or in court proceedings. The processing of this data is based on the protection of our legal rights, your legal rights and the legal rights of others;
• for the purposes of obtaining professional advice, obtaining and maintaining insurance coverage or managing risks. The processing of this data is based on protection of our business against risk;
• for complying with legal obligations, and to protect your interests or interests of another person.
Please do not provide us with any other person’s personal data.
2.1. Respondents’ personal data
We might process the information included in your personal profile you filled out on our website while registering to our panel (profile data). The source of the profile data is you. The profile data may include your name, telephone number, email address, year or date of birth, city and county of residence, your profession and job title. This information is only being processed for inviting you to take part in market research studies. The processing of this data is based on consent (upon registering you are provided with these Terms and Conditions and you agreed with them). You are not able to not agree with these Terms and still register, as this website registration form is a tool for recruiting and has no other utilities. For you to take part in studies you need to consent to providing us with your profile data.
We might process the personal data you provide over the course of applying for the market research study and during the screening process (service data). The source of the service data is you. The service data may include, but is not limited to, your educational or employment details, interests, gender, hobbies and habits or information about the nature of your work. This information is only being used for the study you choose to apply to. Information you provide during the market research study is also exclusively being used for that research study. The processing of this data is based on your consent. During the registration on our website you agree that we process your data for market research purposes, during the screening process you give your consent for providing the data for market research purposes.
We might process information relating to transactions, including paying your incentive after the market research study is completed (transaction data). This transaction data may include your contact details, bank details and transaction details. We are processing this data for providing you with the incentive you earned for taking part in the market research study. Our legitimate interest in processing this data is the administration of our business and the performance of an arrangement between you and us.
We might process information you provide to us when registering to our website for sending you email notifications (notification data). Notification data might be processed for the purposes of sending you invites for the relevant market research studies, based on your online profile. The processing of this data is based on the consent you are giving when registering on our website.
We might process your data when you unsubscribe or request not to be emailed by us anymore. When we receive a request like this your data is transferred to a Do Not Contact list. This data may include your name and contact details. These details are kept in our system to make it possible for us to respect your wishes and not contact you again. This is the only way we can comply with your wish not to be contacted again.
2.2. Clients’ personal data
We might process the data from our client’s account (account data). The source of the account data is you or your employer. This data may contain your company name, your name, email address and a phone number. The data may be processed for providing our services, communicating with you and maintaining back-ups of our databases. Our legitimate interest in processing this data is the administration of our business and the performance of a contract between you and us.
We might process the personal data you, as a client, provide over the course of our contract (service data). The source of the service data is you or your employer. This data may include, but is not limited to, further details about your business, services you are offering and contact details of other people within your company. The data may be processed for providing our services, communicating with you and maintaining back-ups of our databases. Our legitimate interest in processing this data is the administration of our business and the performance of a contract between you and us.
We might process your contact information for maintaining a good customer relationship with you, as our client (customer relationship data). The customer relationship data may include your name, your employer, your job title, your contact details and data contained in our communications. The source of this data is you or your employer. This data may be processed for the purposes of managing our relationships with you or your employer. The processing of this data is based on legitimate interest which is maintaining a proper relationship with our customers.
We might process information relating to transactions, including purchases of our services, that you, as a client, enter with us (transaction data). This transaction data may include your contact details, bank details and transaction details. We are processing this data for supplying you with purchased services and keeping record of those transactions. Our legitimate interest in processing this data is the administration of our business and the performance of a contract between you and us.
If you are a client/supplier, we might process information you provide for subscribing to our email newsletters (notification data). The notification data might be processed for purposes of sending you relevant newsletters related to our blog posts. The processing of this data is based on the consent you are giving when subscribing to our newsletter.
3. Processing of personal data of children
FSI will not collect or process personal data of children under 16 years – or under a lower age – unless parental consent provided, pursuant to applicable local law. If we become aware that personal data from a child were inadvertently collected, we will delete such data without undue delay.
4. Processing of sensitive data
We may, in certain cases, process special categories of personal data concerning you (“sensitive data”). Sensitive data refer to personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, health or a natural person’s sex life or sexual orientation. We may for example process sensitive data that you manifestly have made public. We may also process sensitive data as necessary for the establishment, exercise or defence of legal claims. We may also process your sensitive data if you have freely given your prior, express and separate consent in a specific context for a specific purpose, such as in the course of your participation in a market research activity.
5. Security measures
Access to your personal data is strictly limited to authorized and specific people from FSI and our service providers whose personal and organizational measures for the protection of your data are established. These people are those who by virtue of their position are legitimate in receiving the communication of your data in order to carry out the purposes which have previously been described to you. All such personnel who have access to your personal information are required to adhere to our Privacy Notice and all third-party service providers are requested by us to sign non-disclosure agreements.
Your personal data will never be sold, shared, communicated or transferred to an unidentified third party under the present protection policy for personal data.
FSI sets up means of physical and logical security in order to protect your personal data from unauthorized access, inappropriate access, disclosure, loss and destruction.
It is, however, your responsibility to ensure that the terminals which you use have appropriate security and protection against malware such as Trojan horses and viruses. You are informed of the fact that without appropriate security measures, you run the risk of your data being captured or disclosed to unauthorized third parties.
6. Providing your personal data to third parties
We might disclose any of your personal data mentioned above to third parties in following cases:
• To our professional advisers or insurers if it is necessary for the purposes of protection of our business against risk, obtaining or maintaining our insurance coverage, getting professional advice, for the exercise, defence or establishment of legal claims, either in an out-of-court or administrative procedure, or in court proceedings.
If you are a respondent, registered to our panel, your transactional data may be handled by our payment service providers through online banking or a gift card platform. We only share the data that is necessary for the purposes of processing payments, refunds or dealing with issues relating to those payments and refunds.
If you are a client/supplier, your transactional data may be handled by our payment service providers, through online banking. We only share the data that is necessary for the purposes of processing payments, refunds or dealing with issues relating to those payments and refunds.
We might process your data listed in this section (when necessary) for complying with legal obligations, and to protect your interests or interests of another person.
7. International transfers of your personal data
Our company has offices in London (United Kingdom), Belgrade (Serbia), New York (United States of America) and Sofia (Bulgaria).
In this section, we provide additional information about the circumstances in which your personal data may be transferred to Serbia or the United States of America (outside of EEA).
All our offices have mutual contracts for transferring data out of United Kingdom and Bulgaria to the countries outside of European Union. These contracts are legally binding, and they follow the guidance of the EU Data Protection Laws. Transfers are protected by appropriate safeguards, and none of the personal data is being shared without password protections and/or encryptions.
The hosing facilities for our website are situated in Germany.
8. Retaining and deleting personal data
If you are a respondent, registered to our panel, your personal data that we process for any purpose or purposes will only be retained as long as is necessary in relation to the purpose for which it was gathered. The information you provided when you registered on Field Scope International website and any further information you provide, will be retained on the basis that it will allow us to assess you against the participant needs of clients for their projects. The data will be retained as long as you do not withdraw your consent. We might periodically contact you to ask you to check that the information in your profile is up-to-date.
If you are a client/supplier, the personal data that we process for any purpose or purposes will only be retained as long as is necessary in relation to the purpose for which it was gathered.
The information you provide over the course of our contract are being retained on the basis that they allow us proper administration of our business and the performance of an arrangement between you and us.
Notwithstanding the other provisions of this Section 8, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.
9. Updates to this policy
If we make any significant changes to our policy, you will be notified via email or otherwise.
10. Know Your Rights
This is a brief description of the rights you have under the General Data Protection Act. Please note that not all details are included here, and that you should read relevant laws from the authorities for a full explanation.
Your principal rights under data protection law are:
a. the right to access;
b. the right to rectification;
c. the right to erasure;
d. the right to restrict processing;
e. the right to object to processing;
f. the right to data portability;
g. the right to complain to a supervisory authority; and
h. the right to withdraw consent.
You have the right to know if we process your personal data, additionally, you have the right to access that data. You also have the right to know the details of which kind of data we are processing, why are we processing it and who is receiving that data. If the rights and freedoms of other people are not affected, we can provide you with the copy of your personal data.
You can access your profile data by visiting our website, when you are logged into your account. If you are a Health Care Professional, you should use www.healthcare.fieldscopeint.com website, and all consumers that are taking part in our researches, should use www.projects.fieldscopeint.com website to access their accounts.
If you are a respondent, registered to our panel, and you want to know which data we have on you, you can send us a request at firstname.lastname@example.org and we will be happy to forward you the details. By using privacy controls, you can delete your account with FSI and make sure your data is not being processed anymore and that you are not contacted for any future market research studies, until you state otherwise. You can delete your account by clicking ‘Your Account’ and choosing the option ‘Delete Account’.
If you are our client, and you want to know which data we have on you, you can send us a request at email@example.com and we will be happy to forward you the details.
If any of the personal data, we have on you is inaccurate you have a right to have it rectified. If any personal data is incomplete, you have a right to ask for it to be completed.
There are some cases when you have the right to erasure of your data without delay:
• If you decide to withdraw consent you have previously given for the data processing;
• If the processing is for direct marketing purposes;
• If your data has been unlawfully processed;
• If you object to the processing under the rules of applicable data protection law;
• If your data is no longer necessary for the purpose which it was processed.
There are also some exclusions to the right to erasure, they include times where processing is necessary, such as: for compliance with a legal obligation; for excursing the right of freedom of expression and information; or for the exercise, defence or establishment of legal claims.
There are some cases when you have the right to restrict the processing of your data:
• If processing in unlawful, but you oppose erasure;
• If we no longer need to process your data, but you need it for exercise, defence or establishment of legal claims;
• If your data is inaccurate;
• If you have objected to processing but are still waiting the verification of that objection.
If the processing has been restricted, we may continue to store your data. However, we will only process it in following cases:
• With your consent;
• For reasons of important public interest;
• For exercise, defence or establishment of legal claims;
• For the protection of the rights of another natural or legal person.
You have the right to object to processing of your data for direct marketing purposes (including profiling). If such objection is made, we will stop processing your data for this purpose.
Unless the processing of data is necessary for the performance of a task carried out for reasons of public interest, you have the right to object to processing of your data for statistical purposes related to your situation, or for scientific and historical research purposes.
You have the right to receive the data we are processing (with your consent or when the processing is necessary for the performance of our arrangement/contract, or to take action at your request before entering into an arrangement/contract), and when that data processing is being carried out by automated systems, you have the right to receive data in a structured, commonly used and machine-readable format. Please note that this does not apply where it would affect the rights and freedoms of others.
If you believe that processing of your personal information is going against the applicable data protection laws, you have a right to complain with a supervisory authority responsible for data protection. You can do that in the EU member state of your residence, your place of work or the place of alleged violation.
If the basis for our processing of your data is consent, you have a right to withdraw that consent at any time. Withdrawal cannot affect the lawfulness of processing prior to withdrawal.
You may exercise any of your rights listed here by contacting us through any method listed in the Section 14 of this document, or by any other method listed in this Section 10.
11. About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12. Cookies that we use
|Purpose||Cookie Type||Expiration date|
To store a simple message when a form is submitted that can be displayed on a different page. For example, if an enquiry form is completed incorrectly, a message will be stored and presented to the user to indicate the errors in the submission. When an enquiry form is submitted successfully, a message is stored and presented to the user thanking them for their enquiry. No personal information is stored in this cookie.
|Necessary [Necessary cookies help make a website usable, by enabling basic functions like page navigation and access to secure areas of the website. The website would not be able to function properly without these cookies.]||When the web browser is closed.|
|This cookie are used to record your privacy decision.
|Necessary [Necessary cookies help make a website usable, by enabling basic functions like page navigation and access to secure areas of the website. The website would not be able to function properly without these cookies.]||6 months|
|frm_create_cookies||This cookies are used to record your forms entries.
|Necessary [Necessary cookies help make a website usable, by enabling basic functions like page navigation and access to secure areas of the website. The website would not be able to function properly without these cookies.]||When a form is submitted.
|_ga||Registers a unique ID that is used to generate statistical data on how a visitor uses the website.||Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.||2 years|
|_collect||To track online visitor statistics and activities in anonymous form (first visit, page view, browsing time, entry and exit points).
|Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.||When the web browser is closed.|
|_gat||Used by Google Analytics to throttle request rate.||Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.||When the web browser is closed.|
|_gid||Registers a unique ID that is used to generate statistical data on how the visitor uses the web site.||When the web browser is closed.|
13. Managing cookies
Your browser will probably allow you to refuse to accept cookies, and even to delete them. The method for this is different depending on the type and the version of your browser. All information regarding blocking and deleting of cookies for various browsers can be found at following links:
a. Chrome: https://support.google.com/chrome/answer/95647?hl=en
b. Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
c. Opera: http://www.opera.com/help/tutorials/security/cookies/
d. Internet Explorer: https ://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
e. Safari: https://support.apple.com/kb/ph21411?locale=en_US
f. Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
We would not advise blocking all cookies, as it can have a negative impact on the usability of some websites. Please note that you will not be able to use all the features on our website if you block cookies.
14. Our details
This website is owned and operated by Field Scope International Ltd.
We are registered in Registered in England under registration number 08305845 and our ICO Reference is ZA485601. Our registered office is at 207 Regent Street, London, W1B 3HH, United Kingdom.
Our principal place of business is at 207 Regent Street, London, W1B 3HH, United Kingdom.
You can contact us:
a. by post to 207 Regent Street, London, W1B 3HH, United Kingdom;
b. by telephone, on +44 (0) 2037 907222 from 9:00 AM to 9:00 PM GMT;
c. by email: For Respondents: firstname.lastname@example.org; / For Clients: email@example.com
d. via our Social Media channels: Facebook, Twitter, LinkedIn, Instagram.
15. Data protection officer
Our data protection officer is Mrs. Jelena Sakinovic, and her contact details are: +44 (0) 2037 907222, firstname.lastname@example.org.
Proud members and holders of: